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This simply means that you can talk as long as you want when you want. You can talk any day of the week, any month of the year. Talk until you just can’t talk anymore.
With Pocket, there are no contracts, no credit checks, no kidding!
Several factors:
• Our 100% digital network allows us to give you more cost-efficient service.
• We keep it simple. We don’t detail your calls or send you a cumbersome billing statement because we don’t charge for individual calls.
• We buy the latest technology, so we get more for our money. We pass the savings along to you!
We like unlimited calling as much as you do. While we can make no guarantees, we will always work our hardest to provide you with unlimited calling.
Pocket offers all the features you need including voice mail, caller ID, call waiting, 3-way calling and call forwarding. Also, text messaging, picture messaging, domestic and international long distance, handset protection and the latest ringtones and wallpaper.
We offer many of these features as unlimited options for your phone for one low monthly fee. Or you can buy them on a pay-per-use basis with money that you place in your Value Pocket.
Our coverage map shows you our current calling area which includes San Antonio, Laredo, and the Rio Grande Valley. Remember, if you purchase a Pocket phone and realize that it's not right for you, our Pocket Pledge means you can bring it back for a full refund. Be sure to refer to our return policy.
Anyone can call you! As long as you are within the Pocket coverage area.
Pocket customers can call anywhere in Mexico, Canada, and the United States. All calls must be made from within the Pocket local calling area.
Pocket customers will be able to roam where we have roaming options available.
Yes. Pocket allows you to send text messages to most U.S. mobile phone carriers, as well as international carriers. As long as the subscriber has a phone that accepts text messages, you can text all you want.
Yes. It totally depends on what services they have selected with their wireless service provider.
We like to be honest about what you should expect to be billed for, so here is the list.
Taxes & Surcharges
Federal Excise Tax
State Excise Tax
911 Surcharge
Our customers love Auto Pay. It’s so easy, and you’ll never miss a payment!
We also offer these other payment options.
Dial *PAY from your Pocket phone – FREE
Pay at any Pocket retail location $2.50
Call Customer Care 24/7 - $2.50
The good news is that we will send a text message to your phone 5, 3, and 1 days before your payment is due. If for some reason you don’t pay in time, your phone service will be interrupted and hot-lined to our care center where we can help take your payment. To avoid any reconnect charges, remember to pay your bill on or before your due date.
If your service is suspended, your number will not change. However, once your service is completely disconnected, we cannot guarantee that your number will be available.
CDMA phones are able to be flashed and used on the Pocket network.
This feature along with several others will be available online to Pocket subscribers in the very near future, but you can call Customer Care 24/7 for all your rate plan changes.
All you have to do is dial *67 plus the 10 digit phone number each time you dial a number, and this will block your number
We know our customers will be happy with our service, which is why we include the first month of service for free. However, if for any reason you’re not completely satisfied, you may return your phone and receive a full refund. You must return your phone within 14 days of the purchase date. The return must be accompanied by the original receipt , the original box, user manuals, charger and any accessories. Also, the phone must be in like-new condition and have less than 200 minutes. If you do not meet the requirements of this policy, we will not be able to give a full refund.
You can call anyone in South Texas from our service area for FREE! Our local calling area (LCA) includes San Antonio, with Laredo, McAllen, Kerrville and all the places in between coming soon.
You may forward a call to any 210, 830, or 956 number by simply dialing *72 plus the 10-digit phone number then press the send or dial button. You’ll hear a double-tone confirmation tone letting you know that the calls are now being forwarded. To deactivate this feature, simply dial *73 from your Pocket phone. You’ll hear a double-tone confirmation to let you know that your calls will no longer be forwarded.
Handset protection will offer additional protection as described below. It provides coverage for: 1. Accidental damage. 2. Unintentional loss. 3. Theft (Customer must file a police report and be prepared to submit a report number.) The customer will receive a wireless handset replacement of like’ or ‘comparable model’ including the standard battery and wall charger once approved. The customer is limited to two replacements during any consecutive 12 month period.
Handset protection is provided by E-SecuriTel in conjunction with Pocket Communications.
The plan becomes effective on the 31st day after the enrollment date. Claims prior to the 31st day will not be accepted.
The customer simply calls E-SecuriTel at 1-800-993-4563 to file a claim. Customers may also visit the web site at http://pocket.esecuritel.com
The cost to the customer is only $5 per month.
The unlimited directory assistance product will provide telephone listings for Pocket customers who dial 411. The service will provide a telephone listing based upon the inquiry of the Pocket customer. In addition to hearing the phone number requested, an SMS text message will also be sent to your Pocket handset.
The price for the service is $3.00 per month and may be purchased as an "add-on" to plans not offering this as a basic service.
The service will be accessed from a Pocket customer's handset by dialing 411, #411, 1411, 555-1212, 1-555-1212, any area code followed by 555-1212, or 1 plus any area code followed by 555-1212. Any of these combinations will work.
Pocket Communications means:
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Flat Rate |
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No Contract |
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No Termination fees
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No Hidden Charges
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No Gimmicks |
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No Hassles |
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- Great wireless quality at a superior value on our 100% digital network
- Dedicated to customer service and satisfaction 24 X 7
- Locally owned and operated - we live and work where you do
- Wireless freedom at its finest – unlimited voice and text, no contract, no activation fee, no surprises!
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