FAQs

Ringtones & More

• How do I access ring tones, wallpaper, and games from my Pocket phone?
  Open your phone's browser and choose "Ring tones and More"
• How can I preview a ringtone, wallpaper, or game before I decide to purchase?

  At this time, the only way to preview th content is to log into http://my.pocket.com and click on the Pocket Rocks link. From this website, you may preview all items available through Ringtones and More™ before purchasing.

• The Pocket Rocks site is so cool! Can I preview the content from my phone instead of going to the Internet site on my computer?
  At this time, the only way to preview the content is to browse to Pocket Rocks from your PC by visiting http://my.pocket.com.
• Do I have to purchase the Unlimited Mobile Web feature in order to get access to ring tones, wallpapers, and games?

  No. Ring tones, wallpapers, and games are available to everyone who has access to the internet (home PC, library PC, etc.), and have the appropriate amount of money in their Value Pocket.

• I purchased a ring tone but I accidentally deleted it. Can I get it again? Do I have to pay for it?

  Yes. You can once again download the ring tone from your handset, that you deleted. If you download it within 24 hours of your original purchase date, the download will be free. Otherwise, you will have to pay for the ring tone again.

• I tried to purchase a ring tone on the Pocket Rocks website http://my.pocket.com, but my phone never received it. Was I billed for it?

  You will not be billed for requesting a ring tone, wallpaper, or game until after you have successfully downloaded the item to your Pocket phone.

• I have a phone that only has Poly Tones listed as available. Can I get True Tones?
  This means that your phone cannot support True Tones. Pocket advises that you do not attempt to download True Tones unless it is specifically available for your phone model.
• I want to purchase a game for my phone but according to the information at http://my.pocket.com, my model of phone does not have games available for it. How can I get games?

  What this means is that your phone model does not support Java-based games. There are no games available for your model. Pocket does offer a way to upgrade to a new phone by visiting one of our Pocket Retail locations near you.

• I cannot download phone content. Who can help me?
  Pocket Customer Care associates are available to help you 24 hours a day, 7 days a week. For assistance dial *611 from your Pocket phone.
• How often are Ring Tones and More™ updated?
  Ring Tones and More™ items are updated once a week.
• My friend got a really cool ring tone but I cannot find it for my phone. Why?
  Not all phone models have the same ring tones available to them.
• Are the ring tones, wallpapers, or games cheaper if I subscribe to Mobile Web?

  No. The prices are the same regardless of your rate plan or features.

• Can I download free Ring Tones & Wallpapers from Internet sites?

  Absolutely, as long as you have purchased unlimited Mobile Web access from Pocket.

• Do I need a camera phone to be able to receive my ring tone, wallpaper, or game on my phone?
  No. Some non-camera phones are capable of receiving or displaying ring tones, wallpaper, or games as a multi-media message. Refer to your phone model's features to find out if it is capable of receiving a multi-media message.
• Why aren't the ring tones alphabetical?
  Ring tones are grouped by categories. You can use the Search hyperlink to find specific ring tones if you already know information about the ring tone.
• Why don't the ring tones show the artist as well as title when viewing from the handset?
  Some phones have limited display areas.
• Can I search for a ringtone from my Pocket phone?

  Yes, as long as you have purchased the unlimited Mobile Web feature. Then, you choose "Ringtones and More" from your Web Browser; simply choose the Search hyperlink.

• Can my phone get a virus if I download a ringtone, wallpaper or game from your site? Is your content safe?

  Anytime you download content, you have a risk of virus infection. However, we have the utmost confidence that all the content from our Ringtones and More™ link is completely safe for your phone.

• Can I still download a ringtone, wallpaper, or game if I am using a reprovisioned phone that is not sanctioned by Pocket Communications?

  You may still attempt to download ringtones, wallpapers, or games to your unofficial Pocket handset. However, some functionality may be lost due to the reprovisioning process. Downloading content to these phones however, is not supported by Pocket Communications.