Contact Us

For Customer Service there are easy ways to reach us by phone:

Dial *611 from your Pocket phone

Dial 210.777.7777 in San Antonio
Dial 956.333.3333 in Laredo
Dial 956.444.4444 in the Rio Grande Valley

Dial 888.600.6500 in New England
TEXAS
For Assistance through e-mail contact us at:
customercare@pocket.com
For Correspondence please write to us:
Pocket Communications
PO Box 5936
San Antonio, TX 78201-0936
For Payments please mail to:
Pocket Communications
PO Box 100255
San Antonio, TX 78201-1555
Laredo Contact Numbers
Customer Service - 956-333-3333
Human Resources Phone - 956-333-4473 (HIRE)
Human Resources Fax - 956-333-9675 (WORK)
Rio Grande Valley Contact Numbers
Customer Service - 956-444-4444
Human Resources Phone - 956-200-4473(HIRE)
Human Resrources Fax - 956-200-9675(WORK)
For Other Assistance
We enjoy talking to, and helping our customers. Please contact
our main customer service line at 210.777.7777 if you need any
assistance with any Pocket issue. We are here to help you.
NEW ENGLAND
For Assistance through e-mail contact us at:
customercare@pocket.com
For Correspondence please write to us:
Pocket Communications
1280 Blue Hills Ave
Bloomfield, CT 06002
For Payments please mail to:
Pocket Communications
1280 Blue Hills Ave
Bloomfield, CT 06002
Contact Numbers
Customer Service – 888-600-6500
Human Resources Phone – 800-430-1191
For Other Assistance
We enjoy talking to, and helping our customers. Please contact our main customer service line 888-600-6500 if you need any assistance with any Pocket issue. We are here to help you.

Contact Us:   (210) 777-7777

Frequently Asked Question

What are Text Message Purchases?

Text message purchases allow you to purchase mobile content using short codes for your Pocket phone such as: ringtones, images or wallpapers, games, interactive TV voting, premium chat/date applications, premium text message alerts and other premium mobile applications.