How-To Pocket
Account Management
How can I manage my account?
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On Pocket.com, click on "My Account". Or simply go directly to My.Pocket.com. |
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Review or change your account. | |
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Contact one of our friendly, world-class Customer Care representatives at *611 for account information. Available 24/7. | |
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Visit one of our many Pocket Retail locations >> |
Value Pocket
What is Value Pocket?
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Value Pocket allows you to purchase “Pay-as-You-Go”
features that are not included in your selected Unlimited
Monthly Rate Plan. To enjoy these features, money must
be added to your Value Pocket. Funds do not expire,
provided you maintain service with Pocket. Features Include:
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How do I access the Value Pocket and add funds?
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Manage Value Pocket account online through “My Account.” |
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Dial *729 ( *Pay) from your Pocket handset to add money through our automated system. | |
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Visit one of our many Pocket Retail locations >> |
Payments
How can I make a payment?
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Set-up automatic monthly payments from your credit / debit card online, calling customer service, or at a store. |
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Make a one-time payment or set-up automatic payments through EZ Pay. | |
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Dial *PAY (*729) and follow the prompts to pay your bill. (Have your credit/debit card ready with billing zip code ready!) | |
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Dial *611 for Customer Service, available 24/7. Payments can be made with credit / debit card or check. (A service fee may apply.) | |
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Visit one of our many Pocket Retail locations >> |
Downloads
How can I download ringtones and wallpaper?
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On Pocket.com, click on the “DOWNLOADS” tab. | |
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Enter your phone number & Select your phone model | |
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Ringtones and wallpapers that work on your phone will appear! | |
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Add funds to your Value Pocket. | |
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Access your web browser. | |
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Click on “Ringtones and More.” | |
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Select your favorite songs or wallpapers | |
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Download them on to your handset. |
More Help
Still have some questions?
See Our Frequently Asked Questions >>
Contact Us: (210) 777-7777
Frequently Asked Question
What is roaming?
Roaming is the ability for a wireless customer make and receive calls when traveling outside the geographical coverage area of the home network. For more information on roaming, please visit the "Pocket Travel" section of the FAQs for information on ways to keep talking without interruption no matter where you may roam!
